The Financial Aid Operations Assistant facilitates a consistent and welcoming first contact experience for students, parents, faculty and staff with questions regarding financial aid. This position manages the document imaging, data entry and tracking systems support necessary to financial aid office operations. Systems and guest support ensure accurate and timely responses to financial aid and billing inquiries.

1. Manages the financial aid guest reception processes which includes answering incoming phone calls, voice mail, email and scheduling office visits. This also involves coordinating staffing coverage and training if necessary, for a diverse team of financial aid staff who assist with guest reception processes - 40%
2. Monitor and review reports to maintain data integrity in financial aid processing. Collaborate with Registrar, Admissions and Business Offices to resolve data conflicts - 25%
3. Manages data entry, tracking and scanning of incoming documentation related to financial aid applications and eligibility - 20%
4. Assists counseling staff in initial review of applicant application materials and data conflicts. Ensures tracking system properly reflects additional items necessary to advance student records for preparation of the aid offer - 10%
5. Provides administrative support to Financial Aid Office staff (e.g. scheduling staff meetings, sending e-announcements, order office supplies, coordinate shredding pickups and copy machine repairs, organize breakroom.) - 5%

• Individual must be detail oriented with strong organizational and communication skills.
• Requires ability to enter data and numbers with accuracy.
• Proven ability to work independently and manage time is necessary.
• Demonstrate competencies to work in technology driven operations.
• Working knowledge of web browsing, email and Microsoft Office Word and Excel is required.
• Demonstrate ability to learn and use financial aid software programs.
• Able to communicate effectively in a professional and confidential manner with students and staff.
• Applicant should be able to speak clearly and distinctly in person and over phone.

Required Experience:

• 1-2 years clerical experience required.

Required Education:

• High school degree

Travel: This position requires frequent local travel and regional and national travel.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones.

The work environment involves working for a suburban, Christian university in which all employees are expected to have a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of the
University, and an agreement to abide by all University policies.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting and traversing the Bethel Campus on a regular basis. Reasonable accommodations may be made to ensure people are able to perform the essential functions. Physical activity is required based on the specific requirements of the sport this position coaches.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Expected Hours of Work:

Typically, days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Frequent evening and weekend work may be required as job duties demand. This is a 40 hour per week, 12 months per year position.

Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package. Learn more about these offerings here.

Learn more about our commitment to diversity in hiring .

Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel University’s Christ-centered mission includes a commitment to equal educational opportunity and equal employment opportunity. Bethel does not unlawfully discriminate on the basis of race, color, creed, national origin, sex, marital status, disability, status with regard to public assistance, familial status, or age in its admissions, educational programs, or employment practices.

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