Bethel University

Public Services Manager

Posted Date 1 week ago(1/14/2022 12:35 PM)
Position Number
# of Openings
University Library
FLSA Status
Months per year
Benefit Eligible
Benefit Eligible

Job Summary

Create and sustain access to libraries’ resources; build and manage the student worker team in Public Services (Circulation).


  • Manage, supervise, and mentor a team of student public services assistants for BUL circulation services (including hiring, design and implement training, scheduling, advising, and evaluation).
  • Ensure provision of sustainable service to users in the University Library regarding circulation and resource sharing issues (e.g. crafting and evaluation of policies re:  missing items, uniform strategies and procedures for problem resolution, billing, reconciliation etc. within libraries’ integrated budget); create and implement the libraries’ reserve collections.
  • Develop, maintain and deploy technology & media equipment (purchasing, cataloging, packaging, usage policies, communication with departments, troubleshooting, and replacement as needed).
  • Liaison with other library departments on collaborative projects (library system, strategic planning, marketing, etc.)

Required Skills

  • Proven skills in serving the public, including the ability to communicate effectively with diverse constituencies including students, staff, faculty, and visitors.
  • Demonstrated aptitude for problem resolution
  • Experience with current technology (e.g. laptop upgrades, wifi connectivity, printing issues, troubleshooting mobile devices, conversant with  selection and deployment of equipment and software for classrooms and instructional technology; working familiarity with with Windows and Macintosh operating systems and related software (Google Apps, design programs, etc.)
  • Exceptional written and oral communication skills; ability to work collaboratively in a team environment and foster collegiality, attention to detail, and demonstrated strong service orientation are essential.
  • Ability to organize, prioritize, and handle multiple projects concurrently.
  • Proven ability to engage in the design, development and periodic review of workflows.
  • Knowledge of trends and services in academic libraries that support student success.
  • Strong mentoring and managing skills.

Required Experience

  • 3+ years supervisory  experience in an academic library required, preferably including circulation and access.
  • Familiarity with drafting, implementation, and periodic review of  policies  for providing sustainable patron access to resources in multiple formats including: electronic, print, multimedia, instructional technology, etc.

Required Education

Bachelor’s degree required; coursework in a graduate Library & Information Science program preferred.

Additional Information

Working Conditions

Must be able to sit and work at a computer workstation for long periods of time; able to move around the library to assist patrons and handle materials; lift and carry items up to 20 lbs.

Working Structure

1.00 FTE, 12-month position. Work is conducted mostly during daytime Monday-Friday. Some evening and weekend work may be required.


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