Bethel University

Public Services Manager

Posted Date 1 week ago(1/14/2022 1:35 PM)
ID
2021-1689
Position Number
PRF108
# of Openings
1
Category
University Library
Type
Full-Time
FLSA Status
Exempt
Months per year
12
Benefit Eligible
Benefit Eligible

Job Summary

Create and sustain access to libraries’ resources; build and manage the student worker team in Public Services (Circulation).

Responsibilities

  • Manage, supervise, and mentor a team of student public services assistants for BUL circulation services (including hiring, design and implement training, scheduling, advising, and evaluation).
  • Ensure provision of sustainable service to users in the University Library regarding circulation and resource sharing issues (e.g. crafting and evaluation of policies re:  missing items, uniform strategies and procedures for problem resolution, billing, reconciliation etc. within libraries’ integrated budget); create and implement the libraries’ reserve collections.
  • Develop, maintain and deploy technology & media equipment (purchasing, cataloging, packaging, usage policies, communication with departments, troubleshooting, and replacement as needed).
  • Liaison with other library departments on collaborative projects (library system, strategic planning, marketing, etc.)

Required Skills

  • Proven skills in serving the public, including the ability to communicate effectively with diverse constituencies including students, staff, faculty, and visitors.
  • Demonstrated aptitude for problem resolution
  • Experience with current technology (e.g. laptop upgrades, wifi connectivity, printing issues, troubleshooting mobile devices, conversant with  selection and deployment of equipment and software for classrooms and instructional technology; working familiarity with with Windows and Macintosh operating systems and related software (Google Apps, design programs, etc.)
  • Exceptional written and oral communication skills; ability to work collaboratively in a team environment and foster collegiality, attention to detail, and demonstrated strong service orientation are essential.
  • Ability to organize, prioritize, and handle multiple projects concurrently.
  • Proven ability to engage in the design, development and periodic review of workflows.
  • Knowledge of trends and services in academic libraries that support student success.
  • Strong mentoring and managing skills.

Required Experience

  • 3+ years supervisory  experience in an academic library required, preferably including circulation and access.
  • Familiarity with drafting, implementation, and periodic review of  policies  for providing sustainable patron access to resources in multiple formats including: electronic, print, multimedia, instructional technology, etc.

Required Education

Bachelor’s degree required; coursework in a graduate Library & Information Science program preferred.

Additional Information

Working Conditions

Must be able to sit and work at a computer workstation for long periods of time; able to move around the library to assist patrons and handle materials; lift and carry items up to 20 lbs.

Working Structure

1.00 FTE, 12-month position. Work is conducted mostly during daytime Monday-Friday. Some evening and weekend work may be required.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed