Bethel University

  • Student Success Advisor

    Posted Date 1 month ago(12/18/2018 4:03 PM)
    Position Number
    # of Openings
    FLSA Status
    Months per year
    Benefit Eligible
    Benefit Eligible
  • Job Summary

    Responsible for providing a first point of contact for student counsel and support in both curricular and co-curricular domains, and for the proactive cultivation of substantive relationships with students for the purpose of supporting their overall success through the completion of their academic program.


    • Provides primary academic advising services to students within a specified, assigned group of degree programs, and general support for all programs. This includes but is not limited to advice related to transfer of credits, course prerequisites and completions, graduation requirements, academic policies, and academic progress/academic standing.
    • Cultivates substantive relationships with students in a manner that allows for their continued success and support. Monitors students to ensure that new, continuing, and re-entering students are prepared to academically succeed. Develops and administers personalized means of recognizing student achievement.
    • Connects at-risk students with Manager and other appropriate staff and provides well-researched recommendations to ensure appropriate support.
    • Verifies academic records and ensures that students fulfill academic requirements for graduation. Partners with the Registrar’s Office to administer academic policy, organize and maintain accurate student records. Works collaboratively with university faculty and personnel to ensure accurate listing for commencement participation.
    • Implements both proactive and reactive strategies to assist or re-engage students as needed, and provides timely interventions and resolution to retention concerns. Compiles and organizes data in ERP-based tracking systems to ensure accurate success and retention measures.

    Required Skills

    • Ability to multitask and work in a fast-paced environment is essential.
    • Must have the ability to think critically and act independently, and perform the duties of the position in a professional and confidential manner as necessary.
    • Outstanding customer service skills are required, with experience dealing directly with customers/constituents, demonstrated talent in human relations, and conflict management.
    • Requires ability to work independently and as part of a team, with strong leadership skills.
    • Knowledge in word processing (preferably Microsoft Word), spreadsheet, and database experience required.
    • Position requires ability to manage multiple tasks simultaneously, dealing with frequent interruptions, and turning over a high volume of inquiries.

    Required Experience

    Three to four years of progressively responsible experience. Proven track record of successful work in an academic setting is strongly desired.

    Required Education

    Bachelor’s degree required, preferably in the field of student development, education or related helping profession. Master’s degree preferred.


    Additional Information

    • Must be able to work in a sitting position at a computer for extended periods of time.
    • 1.00 FTE, 12-months per year position. Position requires occasional evening and weekend hours, and occasional travel for local meetings.


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