Bethel University

  • Service Desk Specialist

    Posted Date 1 month ago(12/13/2018 9:51 AM)
    Position Number
    # of Openings
    Info Technology Services
    FLSA Status
    Months per year
    Benefit Eligible
    Benefit Eligible
  • Job Summary

    Provides advance support for customers seeking IT solutions.


    • Supports operations through fulfilling requests and assigning cases for service via phone, online and walk-in customers.
    • Assists and mentors student workers with customer interactions. 
    • Creates and maintains support documentation as needed related to service, support and academic / educational programs.
    • Works with infrastructure team to support network and systems related requirements for classrooms, labs and other educational systems. 
    • Serves in on-call rotation and other duties as assigned 

    Required Skills

    • Working knowledge of Windows PC’s and Macintosh computers.
    • Familiarity with mobile operating systems
    • Understanding of networking
    • Solid troubleshooting skills.
    • Outstanding customer service skills.
    • Strong written and verbal communications skills.
    • High comfort level working directly with customers.
    • Experience with ticket/case management systems


    Required Experience

    1+ years of specific functional experience; Prior experience in IT or call center preferred.

    Required Education

    Bachelor degree required.

    Additional Information

    • Must be able to work in a sitting job at a computer for extended periods of time. Daily activities involve frequent interruptions and re-tasking. 
    • 1 FTE, 12 months per year position. 


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