Bethel University

  • Assistant Director of Operations and First Impressions

    Posted Date 2 weeks ago(5/8/2018 9:14 AM)
    Position Number
    # of Openings
    Post Trad Admissions
    FLSA Status
    Months per year
    Benefit Eligible
    Benefit Eligible
  • Job Summary

    Provide day-to-day leadership and management to operations staff for post-traditional admissions in order to provide a first class initial impression of Bethel for prospective students and a seamless pathway from initial inquiry through matriculation.


    • Provide thought leadership, training, and coaching to ensure our post traditional operations continually represent post traditional admissions best practices. Provide direction and training for operations efforts and draft requirements for CRM updates. Develop and manage marketing strategy and design for event and admissions initiatives. Work with the Director to assist in developing and implementing strategic plans through operations in order to meet or exceed enrollment goals. 
    • Ensure post-traditional admissions operations is optimally synchronized and integrated with all related functional areas, such as student success, academic program leadership, EMOps, IT, and registrar. 
    • In collaboration with counselors, leads, post traditional admissions leadership,
    • and partner departments, manage the post traditional admissions website, application and CRM modifications, and event calendar.
    • Create and manage systems to track the success of admissions events and partnership initiatives.
    • Participates in various external promotion events. 

    Required Skills

    • Operationally- or systems-oriented person with a high attention to detail.
    • Must have the ability to clearly define policies, procedures, and systems requirements and train a team in their roll-out and use.
    • Must be a developer of both individuals and teams. Must have proven work history of working within teams effectively and collaboratively.
    • Must possess excellent customer service, strong oral and written communication skills, ability to organize and prioritize multiple projects, and ability to meet goals.
    • Working knowledge of Microsoft Office Suite required.
    • Experience with Salesforce CRM preferred.
    • Individual must be able to handle sensitive, confidential information in a mature, professional manner.

    Required Experience

    Four plus years of progressively responsible experience in sales operations and management preferred. Strong preference for experience in higher education or adult education recruitment, admissions, or marketing.

    Required Education

    Bachelor's required; Master's preferred.

    Additional Information

    Office environment. Must be able to work in a sitting position at a computer for extended periods.
    This position is 1 FTE, 12-month per year position. Often requires evening and weekend work. Includes some travel.


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